Terms and Conditions of Service

 

These Terms and Conditions (“Agreement”) govern the relationship between Connect Outsourcing (“the Company”) and its clients (“the Candidate”). By submitting application documents and proceeding with the Company’s services, the Candidate acknowledges and agrees to be legally bound by these terms. 

 

  1. Commitment to Program Completion

The Candidate agrees to fully participate in the selected program and adhere to the agreed-upon payment schedule. Failure to complete the program does not absolve the Candidate of their financial obligations. 

 

  1. Non-Refundable Fees

All registration and commitment fees are strictly non-refundable, regardless of the application outcome. This policy ensures the Company is compensated for administrative efforts and resources expended from the outset. 

 

  1. Work Documents & Visa Processing
  • General Jobs & Truck Driving: 

  The Candidate acknowledges that while work permit and visa applications are typically successful, unforeseen rejections may occur. In such cases, the Company may offer a re-application at its discretion. 

   -The administration fee must be paid within 14–31 days of work document issuance. Delayed payments may result in permit cancellation or expiration, for which the Company bears no responsibility. 

 

  • Skilled Workers: 

  Qualification evaluations may yield positive or negative results. The Company is not liable for unfavorable outcomes, as these depend on external assessment bodies. 

 

   4. Limitation of Liability 

The Candidate agrees that Connect Outsourcing shall not be held liable for: 

  1. Rejection of work/visa documents due to embassy or employer decisions.
  2. Delays, cancellations, or missed visa appointments, including associated costs or time loss.
  3. Unsuccessful visa applications due to personal circumstances (e.g., criminal record, false documentation).
  4. Flight disruptions or financial losses caused by third-party service providers (e.g., airlines, embassies).
  5. Termination by the employer due to:

   – Inability to communicate in the required language (e.g., English). 

   – Failure to pass skills tests or meet job performance standards. 

   – Misconduct or violation of employer policies. 

 

  5. Post-Approval Responsibilities 

The Company’s obligations conclude once the Candidate receives their work documents. Further assistance (e.g., relocation guidance) is provided only if mutually agreed upon, and subsequent employer relations (e.g., contracts, salaries) are solely between the Candidate and the employer. 

 

  6. Visa Approval Disclaimer

Visa approvals are at the sole discretion of the respective embassy. The Company provides application support but does not guarantee visa issuance. 

 

  7. Refund Policy 

  1. Consultancy fees (excluding non-refundable registration fees) may be partially refunded under the following conditions:

   – Refund requests within 2 working days of initiation entitle the Candidate to 60% of service fees, minus processing costs. 

   – The remaining 40% is retained by the Company for services rendered. 

  1. No refunds apply to:

   – Registration/commitment fees. 

   – Ancillary services (e.g., Qualification Evaluation, CV writing, document legalization, interview coaching). 

  1. Refunds are processed within 45–60 working days, subject to deductions for third-party charges.
  2. Exceptions: Refunds are void if the Candidate breaches this Agreement or fails to cooperate during the process.
  3. Disputes will be resolved through good-faith negotiations.

 

  8 Consent & Agreement.** 

By submitting application documents, the Candidate: 

– Confirms they have read, understood, and accepted these Terms. 

– Consents to the Protection of Personal Information Act (POPIA) compliance. 

– Acknowledges that no separate written agreement is required for these Terms to be enforceable.